Hospitals are unique places – in both positive and negative ways. I’ve spent a lot of time in hospitals the past couple of years due to an ongoing family medical situation and those experiences have given me so many Glimpses of Excellence to share…. Here’s one of them..
One afternoon recently, I stepped into a hospital elevator and smiled at the young woman inside. She seemed quiet, pleasant, and….tired. I saw on her badge that she worked for the hospital food service, pushing a loaded warmer cart to deliver meals to hundreds of patients – then returning afterwards to their rooms to pick up all the empty trays and dishes. I thought about how tired she must be at the end of her work day and wondered how many steps registered routinely on her FitBit.
“You have a hard job”, I commented. “Oh no, I have an easy job.” she said quickly, smiling sweetly….then her smile slowly faded and she became visibly thoughtful. “Well, actually sometimes it’s really hard going into some of those rooms”, she said quietly.
I pondered her words for the rest of the day….realizing how very hard that could be….. Her quiet comment made me thoughtful. I’m often a tiny bit nervous walking into a room where strangers are present. I might even pause, collect myself, and take a breath before opening the door. This young lady not only has to brace herself to walk into a room full of strangers over and over every day…. She faces much greater difficulties – because she is walking into rooms where people are very sick, perhaps dying, some all alone with no family or friends…. It would be a difficult thing to face….but she does it over and over every single day.
It also made me think about Irene. Irene and her sister Miss. B clean rooms on the hospital wing where my mother was a patient for many weeks this year. Irene is a rare gem, a bright glimpse of excellence, who faithfully does her job day after day, facing the same challenges as the young lady I met in the elevator. She is a tiny little thing with a bright smile and a big voice. She does her job well, cleaning with diligence and dedication – noticing details and always doing her best. She doesn’t just mop the floor – she scrubs it clean. That hospital room always felt so much better when she was finished – cleaner, brighter, and even more hopeful and cheerful.
That, in itself, is a wonderful example of excellence – but Irene always does so much more. First of all, she diligently makes it a point to learn the patient’s names, as well as family members who stay with them. That’s no small task! She learned not only my Mother’s name, but mine, our friends, and our family members who visited as well! Irene greeted us with sincere warmth each time she saw us. Every single day when she entered Mother’s hospital room, she would enthusiastically exclaim, “Hello, Mrs. Jean! How are you today?” with her beautiful accent and a broad smile on her face. She would greet me as well (by name!) and would remember details of past conversations, following up on discussions, sharing her own life, and showing genuine interest in and concern for both of us. We looked forward to her visits every day.
There is an old saying I love that says to “bloom where you are planted”. Irene is definitely blooming – and like all beautiful flowers she is brightening the lives of many, providing beauty, encouragement, strength, and joy.
We should all try to do the same.
Thank you, Irene. I am very grateful for the care you showed and the encouragement you provided. I will never forget you.
