Thank you, Aunt Norma

A television program called “The Children’s Hour” debuted on KYTV channel 3 in 1953 – actually only a few months after the station opened. Four years into the run of the show, a young woman named Norma Champion called the station to make an appointment with the general manager, Carl Fox. When she arrived, he mistakenly assumed she was there to audition for Children’s Hour. (She wasn’t.) He asked her to pretend she was selling him a tube of toothpaste….and so she did. He then pulled a book off a shelf and asked her to read aloud from it. Apparently she did well with the impromptu requests, because Norma Champion had a new job…..and “Aunt Norma” was born.

From 1957 to 1986, she was the writer, producer, and host of the popular show. (Wow!) For 13 years, the show was performed live five days a week. After that, it was taped and aired on Saturday mornings…….and so many of us loved watching it.

I remember the cute puppets Skinny McGinnis and Rusty Rooster, the wonderful castle, the drawings Aunt Norma taught us to draw, and the crafts she did….but I also remember her positive attitude, her caring nature, her enthusiasm, and the good example she provided for us all. She served as a role model for many of us – and she seemed to take the responsibility seriously.

Quoted in the Springfield Business Journal in 2014, “Aunt Norma” said “While the show did provide entertainment for children in the Ozarks, my primary goal for the program was educational. It was important to me that the show serve as a vehicle to instill positive character traits and a giving attitude in the viewers. I especially stressed that they could be tomorrow’s leaders. How affirming it has been to hear many local leaders stress how influential the show was to them during their developmental years.”

A woman of faith who desired to have a positive influence, Norma Champion has made a difference in many lives. According to her bio with the Missouri Broadcasters Association, when her own young children had all started school, she returned to college to earn a bachelor degree, then masters degree, then a Ph.D. From 1978 until 2010, she was a professor of broadcasting and communication at Evangel University in Springfield.

She has also served as a Springfield City Councilwoman, served in the Missouri House of Representatives, and in the Missouri State Senate. A long-time advocate for children, she introduced legislation to help kids in crisis, successfully passing the “Children In Crisis Tax Credit” which was later renamed the “Champion for Children Tax Credit” in her honor.

All of these accomplishments are incredibly impressive. She is definitely a woman who faces things head on and doesn’t let challenges or difficulties deter her goals!

Last weekend, I had the good fortune to meet Aunt Norma at the Webster County Library in Marshfield, Missouri as part of the town’s annual Cherry Blossom Festival. I was truly so happy to meet her – and was also excited to see that she had brought along the little puppets Skinny McGinnis and Rusty Rooster. I actually geeked out a little! It took me back to my childhood – I had watched them all so many times.

Now in her early 90’s, “Aunt Norma” still exhibits the same caring, exuberance, confidence, and sparkle that is familiar to all of us who grew up watching her. She spoke briefly to the group of us assembled there – sharing interesting and fun memories of the show as we all listened happily.

During her talk, she mentioned that she had met a gentleman once who told her that watching the show as a child had meant a lot to him. “It’s funny – I always felt like you were really talking to me”, he said. Aunt Norma told him that in a way, she actually was. “I wanted the show to feel personal to each child. I wanted to truly connect with the children”, she said. “So, when I did the show, I always worked to picture in my mind the kids sitting at home watching – so that it would be as if I were talking straight to them.”

What a dedicated effort…and we felt it! How special!

“Aunt Norma” had brought colorful picture postcards of herself, Skinny and Rusty. She told us that she would be happy to sign them for us if we would like, and we all lined up! When it was my turn, she confidently signed my postcard, then handed her Sharpie pen to me and smiled brightly as she said, “Now, would you mind to cross the T for me? You see, I have low vision, so I am unable to see where to cross it.” I took the pen from her and carefully crossed the T as she had requested. “Did you do it?” she asked. I let her know that I had, and she took the pen back and thanked me for coming.

I have thought about the significance of that exchange. So many of us, when faced with a challenge, would stop using our gifts, our outreach – deciding that “we just can’t do “that” (whatever “that” is) anymore.” We might feel too old, or too inadequate, or too unable, or too tired…

But not Norma Champion! She is still serving as a positive role model, an inspiration to many. She is still showing up when called and still teaching us lessons.

Thank you, Aunt Norma. ❤️ We’re still watching and learning.

Sources:

Missouri State Senate biographies – https://www.senate.mo.gov/04info/members/bios/bio30.htm

Missouri Broadcasters Association Biographies – https://www.missouribroadcasters.org/hall-of-fame/norma-champion/#:~:text=Norma%20Champion%20is%20best%20known,program%20on%20KYTV%20in%20Springfield.

KY3 – Celebrating Aunt Norma – https://www.ky3.com/2021/09/17/ozarks-life-celebrating-aunt-norma-childrens-hour/

Just in Case!

Just in case!

A few days ago, a friend of mine walked into a local preschool on a needed errand. As she entered the building, a little girl about three or four years old walked by. She was wearing a princess dress, a costume really, and bright, glittery boots. It was obvious she loved her little outfit and felt very dressed up, confident, and happy. In fact, she was proudly twisting just a bit back and forth to swish her pretty skirt first this way and that. Smiling and looking up sweetly at my friend, the little girl wanted to make sure her pretty outfit was noticed.

Bending down, my friend smiled back at the little girl and told her, “I like your dress”.

The little girl beamed happily and crooked her little finger, beckoning my friend to lean closer to her. “I’ll tell you a secret”, the bright, happy child whispered.

“What is it?”, my friend inquired.

Dramatically, the little girl leaned forward. “I have a bathing suit on under my dress!”, she said proudly.

“A bathing suit in January!?”, my friend replied, “Why are you wearing a bathing suit???”

The little girl cocked her head to one side, lifted her little finger up to emphasize her point, and with twinkly eyes and a bright smile she enthusiastically said, “Just in case!” Then she moved on down the hall with her class.

When my friend told me the story, I asked, “Just in case what???”

“I have no idea,” she said, “but whatever it is, she’s ready for it!”

I’ve thought a lot about this little girl. So often, we spend our days thinking about the responsibilities facing us, of the practical things we need to accomplish, and even sometimes of sadnesses and the worries and cares of the day.

What if, instead, we started each day with a happy “just in case” thought? What if we excitedly prepared for unexpected joys and searched for the blessings in each day?

I think it’s a lesson worth learning.

Thank you, little princess.

Glimpses of Excellence – A Hero With a Servant’s Heart

In January of this year, I was sound asleep at home one night when I received word that my precious Mother had broken her leg and was being transported by ambulance to a local hospital. Having just recovered from COVID, I was a little wobbly as I hurriedly threw on some clothes and rushed to my car to make the hour-long drive to Mother. When I got to the emergency room, they had the leg stabilized and her pain controlled….but explained that Mother would need specialty surgery as soon as possible. The doctor said she would be transported to a bigger facility in Little Rock first thing the next morning. Mother and I settled in for the night – grateful (during heavy days of COVID) that we could be together as we waited.

The next morning when the EMT’s came to pick Mother up for transport, I told them I would be following all the way. I wasn’t exactly certain where we were going – so I knew I wanted to keep that ambulance in my sight on the drive….and I wanted Mother to know I would be close at hand. I planned on diligently following right behind. They loaded Mother into the ambulance, and I told her I would see her in Little Rock and that I would be praying the trip went well.

It’s funny how sometimes, even as an adult, we can feel so small, and lonely, and scared – like a little girl wishing desperately for someone to reach out and help us – but knowing we have to go on, to face whatever situation has presented itself, relying on our Lord to see us through.

That’s definitely how I felt as the ambulance carrying my Mother pulled out onto highway 62 just after 9:00 that Wednesday morning with me following. Less than one mile into the trip, the “low tire” warning light came on – indicating that my right rear tire was low. This immediately added stress to an already difficult morning – because I (of course) didn’t have time to stop and find someone to help me with the tire – I wanted to stay with that ambulance…..but I also knew I didn’t need to drive on a tire going flat! I didn’t know what to do or who to call, so I pondered it over and said a quick prayer….

As our tiny convoy headed through Alpena, Arkansas, I called Ozark Auto Body in Harrison about 15 minutes away. I quickly explained the situation and how I didn’t want to lose the ambulance, asking if they possibly had a pump to air up my tires. They assured me they would “be ready and watching for me”. I felt immediate relief, because I know the team of folks at Ozark Auto Body. They’re top notch – always incredibly busy (because they’re good!) and always providing reliable, honest service for their customers.

I was still concerned, however….. You see, Ozark Auto Body is located on the OLD highway that travels through downtown Harrison. The ambulance, I knew, would turn left and take the more direct route on the bypass – and I didn’t want to lose them. I had no choice of course – so I sped up a bit and passed the ambulance, trying to gain a little ground. I had gotten just a little bit ahead when I came to the intersection of Highway 65 and old Business 65. I stayed straight onto the old highway and in less than a minute I had my blinker on to turn right into Ozark Auto Body’s crowded lot.

Let me stop here a minute to say that I have never seen Ozark Auto Body on a weekday when it wasn’t busy – and this day was no exception. In fact, it’s often difficult to even find a parking place. On this morning however, as I flipped on my turn signal (before I had even turned off the highway), I saw Donnie running out of the building with an air tank in his hand….waving me to a place easy to pull in and easy to get back out on the road. Busy as they were, they truly had been watching for me. I had barely stopped when he started airing up that back right tire. While he was working with it, someone else was checking my other tires – and literally in just a few moments all four tires were aired up and safely ready to go – they quickly waved me on as I tried to thank them. I hurriedly pulled back onto the road and was on my way. It felt like a pit stop at Daytona – quick, efficient, and incredibly impressive.

I headed on, turned left to cut back over to the bypass, and pulled out literally right behind the ambulance as if it had all been perfectly planned. Isn’t God good?

I will forever be grateful to Donnie and the entire team at Ozark Auto Body. They have helped me out many times through the years, but none will ever stand out as much as that day. I teared up when I saw him waving me in that morning – pausing his very busy work day to have the air tank ready to go, to watch for me to arrive, and be ready to provide help. That lost little girl feeling went away as I was reminded that there are kind, wonderful people willing to give freely of their time just to help others.

That is an everyday hero – a true example of a glimpse of excellence.

The Blessings of a Godly Mother

I’ve heard the story of my birth for as long as I can remember…not that it was all that remarkable or out of the ordinary…it was just that my Mother liked telling the story and I loved hearing it. I was expected to make my appearance toward the end of April, 1967. On the afternoon of Friday March 31st, Mother drove to town for a checkup at the doctor’s office, a hair appointment at the beauty shop, and a few other errands. However, when Dr. Magie examined her, he said she needed to head on over to the hospital immediately because she was about to have her baby. Mother laughed, thinking he was joking. After all, I wasn’t expected for 3 more weeks – she had felt no labor pains – he was scheduled to go out of town for a short hunting trip (planned so he could be back for my birth), and she was headed to the beauty shop! She truly believed he was kidding with her. In fact, she told him she had a hair appointment and asked if it would be all right if she got her hair fixed and then head to the hospital. He assured her she needed to go straight there – so she called Daddy and Mam-ma to come join her, then settled in nervously and excitedly to wait. Dr. Magie was right – I was born just after 4:00 am the next morning, an April Fool’s baby who fooled her family by arriving a few weeks early.

As a little girl, I always smiled a big smile when Mother told me this story. I loved thinking I had played a clever trick on my family with my surprise arrival.

The hospital where I was born closed shortly after my birth when a new hospital was built across town. The beautiful old building sat up on a hill empty and abandoned for years. One day when I was around 8 years old, Mother drove me up that hill and around to the back of the deserted building. She said she wanted to show me something. We got out of the car and had walked only a few steps when Mother pointed up to the unique round balcony on the 3rd floor. “I walked out on that balcony the night before you were born and stood for the longest time praying over your life”, Mother said. “I just wanted you to know that – that I prayed earnestly for you before you were even here.”

Photo credit: Betty Patterson (Thank you, Betty.)

Even as a child, I was humbled by what she said – it seemed like such an important thing to me that day….and it still does. Every time I remember her words, I feel so honored, so blessed by her gift.

I just did the math – I have been on this earth a total of 20,290 days since my April 1 birth all those years ago – and I feel absolutely and 100% completely confident that my Mother has prayed for me on every single one of those days. What an amazing blessing!!!

So, my precious mother prayed for me before I was born and every day since then. I have never lived one single day on this earth without being covered by her prayers. Not one single day. What a difference, what an impact this has had on my life.

It made me thoughtful recently, thinking how I would miss those prayers someday when she is no longer with me…..

…but several weeks ago, Mother was talking to me and thanking me for helping her with some things. “I pray about your future”, she said, “and I’ve prayed that when you get older and perhaps need help, that there will be someone there to help you like you’ve helped me.”

She has prayed for my future! Those thousands of prayers have included specific, thoughtful petitions regarding challenges we all face in this life.

I firmly believe our wonderful, loving Heavenly Father hears our prayers – and I am so grateful that He does. I also couldn’t be more humbled or thankful for the prayers of a Godly mother, devotedly approaching the King of Kings on my behalf.

Thank you, Mother. I love you so very much. I am forever grateful.

The Incredible Privilege

I am continually amazed and grateful for the privilege of a relationship with our Savior, Jesus Christ.

Reading in the Old Testament reminds me that, in order to receive forgiveness or make requests to God, people had to gather sacrifices, bring those sacrifices to the priests and then present their sins, their requests, etc. to God through that priest…..It was quite an effort and had to be done routinely.

BUT, because of Jesus’ loving sacrifice, we don’t have to do all of that! WE CAN SPEAK TO GOD DIRECTLY, ANY TIME WE WANT – AND HE HEARS US! We can ask for forgiveness for mistakes we have made, we can make our requests, we can ask Him questions, we can even talk to Him about our day. Think about that!!! Wow!!!

Often when I’m busy, I am tempted to neglect my prayer life….then I remember the unbelievable, overwhelmingly incredible privilege it is to pray…..and it helps me remember what a priority prayer is…

We are blessed to have the opportunity of relationship with Christ.

Glimpses of Excellence – A Beautiful Bloom

Hospitals are unique places – in both positive and negative ways.  I’ve spent a lot of time in hospitals the past couple of years due to an ongoing family medical situation and those experiences have given me so many Glimpses of Excellence to share…. Here’s one of them..

One afternoon recently, I stepped into a hospital elevator and smiled at the young woman inside.  She seemed quiet, pleasant, and….tired.  I saw on her badge that she worked for the hospital food service, pushing a loaded warmer cart to deliver meals to hundreds of patients – then returning afterwards to their rooms to pick up all the empty trays and dishes.  I thought about how tired she must be at the end of her work day and wondered how many steps registered routinely on her FitBit.

“You have a hard job”, I commented.   “Oh no, I have an easy job.” she said quickly, smiling sweetly….then her smile slowly faded and she became visibly thoughtful.  “Well, actually sometimes it’s really hard going into some of those rooms”, she said quietly.  

I pondered her words for the rest of the day….realizing how very hard that could be…..  Her quiet comment made me thoughtful. I’m often a tiny bit nervous walking into a room where strangers are present.  I might even pause, collect myself, and take a breath before opening the door. This young lady not only has to brace herself to walk into a room full of strangers over and over every day….   She faces much greater difficulties – because she is walking into rooms where people are very sick,  perhaps dying, some all alone with no family or friends…. It would be a difficult thing to face….but she does it over and over every single day.

It also made me think about Irene.  Irene and her sister Miss. B clean rooms on the hospital wing where my mother was a patient for many weeks this year.  Irene is a rare gem, a bright glimpse of excellence, who faithfully does her job day after day, facing the same challenges as the young lady I met in the elevator. She is a tiny little thing with a bright smile and a big voice. She does her job well, cleaning with diligence and dedication – noticing details and always doing her best. She doesn’t just mop the floor – she scrubs it clean. That hospital room always felt so much better when she was finished – cleaner, brighter, and even more hopeful and cheerful.

That, in itself, is a wonderful example of excellence – but Irene always does so much more. First of all, she diligently makes it a point to learn the patient’s names, as well as family members who stay with them.  That’s no small task!  She learned not only my Mother’s name, but mine, our friends, and our family members who visited as well! Irene greeted us with sincere warmth each time she saw us. Every single day when she entered Mother’s hospital room, she would enthusiastically exclaim,  “Hello, Mrs. Jean!  How are you today?” with her beautiful accent and a broad smile on her face.  She would greet me as well (by name!) and would remember details of past conversations, following up on discussions, sharing her own life, and showing  genuine interest in and concern for both of us. We looked forward to her visits every day.

 There is an old saying I love that says to “bloom where you are planted”. Irene is definitely blooming – and like all beautiful flowers she is brightening the lives of many, providing beauty, encouragement, strength, and joy.

We should all try to do the same.

Thank you, Irene.  I am very grateful for the care you showed and the encouragement you provided.  I will never forget you.

The Seeds We Sow

Anybody out there like fresh peaches? I know I sure do…..but I will never look at them the same way after today…..because I read an article by Cindy Lubbering, a home-town friend I have known for many years. She has written a beautiful, meaningful, and thought-provoking piece paying tribute to her parents….. but also providing a wonderful challenge for each of us…I contacted Cindy this afternoon and asked her if I could post her story, wanting to share with others, and she has graciously agreed. I hope you will enjoy it as much as I did. If so, please comment and let her know – or send me a message and I will pass it along.

The Peach Tree

Fresh Peaches

The Seeds We Sow

By Guest Writer Cindy Lubbering

When you first glance at these pictures you might think, ”What’s the big deal? Nothing special about a few peaches and a peach tree.” But to me, the tree and peaches have a far deeper and more profound meaning.

This peach tree grows just over the fence next to my parent’s home. It has grown in the spot where we tossed food scraps for years. Obviously, a peach seed was among those scraps at one time and happened to take root.

Frankly, I didn’t even realize the tree was fruit bearing until Gregg called it to my attention lately. He brought in the sweetest peaches I have ever tasted. Gregg told me that he picked them from my parent’s peach tree.

The tree that they never realized they planted.

Now this peach tree has been slowly growing through the years and finally bore fruit.

The tree got me to thinking about other kinds of seeds my parents unknowingly planted throughout the years.

They planted seeds about Jesus in the many, many three year olds that attended their Sunday school class for the more than forty years that they taught.

They planted seeds in the community, living and working among friends and neighbors who sometimes needed a helping hand.

They planted seeds within our own family by living Christian lives and being examples of always doing what is good and honorable for my sister and I and their grandchildren.

My parents are both gone, but the seeds they planted are still producing fruit just as the peach tree is that grows near their backyard.

Let us all be mindful that the seeds we plant today will one day bear fruit, good or bad.

Galatians 6:7

Do not be deceived: God is not mocked, for whatever one sows, that he will also reap.

Rainy Days are Magical…

Rainy days are magical….

…gently and persistently beckoning us to set aside daily responsibilities for just a few minutes…

…to abandon any and all concerns about hair or makeup or proper, grown up behavior…

….to take the time to change into worn out Skechers, pull on a soft, comfortable jacket, and go for a quiet, wandering walk…

….to feel the rain splash on our faces, wade through the puddles, squish through the mud, breath in the freshly cleaned air…

…to unashamedly celebrate our inner child….

….to slow down and enjoy the world around us

…remembering that each day is a gift filled with many, many blessings…

…sincerely thanking our Creator for the extraordinary opportunities of life.

My Friends in Winterset

Winterset, Iowa is quite a special little place. I am blessed to have several friends there – so I was so saddened when the news last night reported that a devastating tornado hit the little town yesterday afternoon. Actually I guess “friends” is a vague term – none of these friends I mentioned would actually even know my name or remember me at all….

Perhaps I’d better back up and start again….

Winterset is a small town of just over 5,000 people, located south of Iowa’s capital city of Des Moines in rural Madison County. There are a lot of great things to see and do there, and I’ve visited Winterset on several occasions…..but I will tell more about that another time.

Today, I am thinking about my friends…

I met my friend Bob on my very first trip to Winterset several years ago. I stopped by the Chamber of Commerce to see if there were any brochures, maps, or information they might share about touring the area sites. The young lady behind the desk enthusiastically told me that the best way to be introduced to Winterset was through one of their city tours if we had the time (typically about 2 – 3 hours). I immediately asked if we could schedule a tour for that afternoon. She smiled, thought for a minute, and said she would check with Bob, one of their tour guides, to see if he was available. Fortunately he was, and that afternoon I had a personal tour of the area with Bob – learning so much about Winterset – it’s history, points of interest, the people, businesses, and the culture. Early in the tour, we drove past a nice brick home on the right that sat back off the highway a bit. Bob not only pointed out that it was the home where he and his wife lived, but also told us about the home in detail – very proud of the life they had created there together. He was charming, enthusiastic, informative, and fun. When I heard the tornado yesterday had gone south and east of town, I breathed a sigh of relief. Bob’s home is located north and west of the city center.

Another friend in Winterset is a sweet lady who works at the John Wayne Birthplace Museum. I have visited the museum on two or three occasions through the years, and she is always behind the counter selling tickets and souvenirs. She is originally from the Springfield, Missouri area where I lived for over ten years – and we always visit about places and people we have in common when I’m there. I don’t remember her name, but I do remember her smile and her kindness.

On the city square, there was a very nice little boutique that I visited a couple of years ago. The owner was very kind and we chatted comfortably while I shopped – talking about Winterset, Branson, MO, her future plans to open an AirBnB upstairs above her shop…..it was such a pleasant afternoon. I took her business card (which I unfortunately have since misplaced) and told her I would call to see if her AirBnB was available on my next trip to Winterset.

My last friend is definitely the most unique and perhaps the most special – because we have never met at all…. Let me explain. My Mother and I were traveling home from a trip to Minnesota on I-35 one day and veered off to have lunch at the Northside Cafe on the Winterset city square. After lunch, Mother sat down on a bench outside for a few minutes….and unknowingly left her cell phone lying there when she walked away. We were an hour or more down the road before we discovered it was gone – and had no idea where it could be. Mentally retracing our steps as we drove along, we thought perhaps it could have been left at our table in the Northside cafe or on that city sidewalk bench. Calling the Northside first, no phone was located. Remembering the Chamber of Commerce office was down the block a ways from where Mother had sat, I searched for the number and gave them a call. The lady who answered was very kind – listening while I explained our predicament, then telling me to hold on while she went down the street to search. After several minutes, she was back with Mother’s phone in her hand. She took down our address and promised to put the phone in the mail to us the next day. I told her that I would send her a check for her trouble, but she refused saying she was glad to be of help. She gave me her personal cell phone number in case I needed to contact her. The next day, I received a text from her letting me know the phone had been shipped.

Each of these friends made an impression on me. Their kindness, their enthusiasm, their personalities are memorable to me…I said a prayer for each of them and their families yesterday evening and again this morning…..because they touched my life. They are my friends. I have no idea of their political affiliations, their religious beliefs, or their backgrounds. I just know that they are my friends, their community is hurting, and therefore I hurt with them.

One of my colleagues posted a question on Facebook a few days ago – “When are we going to realize that we all belong to the same human race?” It’s a powerful and profound question, Beth – and I hope we figure that out soon.

Matthew 22:37-39 Jesus replied: “ ‘Love the Lord your God with all your heart and with all your soul and with all your mind.’ 38 This is the first and greatest commandment. 39 And the second is like it: ‘Love your neighbor as yourself.’

John 13:35 By this everyone will know that you are my disciples, if you love one another.”

I Corinthians 16:14 Do everything in love.

I John 14:19 We love because He first loved us.

Glimpses of Excellence – A Green Checkmark

the green checkmark

Excellence can come in so many different forms….I heard a sermon once from one of my favorite pastors that talked about the excellence involved in returning your shopping cart to the cart corral when you are finished with it. I liked that – because it’s such a simple thing to do that truly does show care and respect for others. As we’ve all heard so often, sometimes it’s the little things…

Last month, my mother and I arrived at the University of Arkansas for Medical Sciences (UAMS) for a busy day of appointments. Medical days can be tiring, stressful, and a bit overwhelming. When we finished our third appointment of the day, the doctor left and his nurse, Ryan, came in to walk us through the information (new medications, upcoming appointments, general facts, best practices, etc.) – all the things we would need to know in the days and weeks ahead. He discussed all of the points thoroughly, assuring us that he was also providing a printed copy of all the information we needed to take home, review, and reference. He thoughtfully provided not one but two neatly stapled identical packets – one for Mother and one for me – and we tucked them into our bags and hurried off to our next appointment.

While there, I received a call from Nurse Ryan, who said after consulting with others on the medical team, there had been some updates to the information packet after we left. He said he had reprinted two new copies and would be leaving them at the patient desk for us to pick up at our convenience. “I put a green checkmark on the first page of each of the new packets”, he said. “That way, when you get home you will know which to keep and which to throw away.”

A green checkmark… it seems like such a small thing, but I have thought a lot about this simple act, this choice he made to go above and beyond, several times since that day. When I emptied out my bag after returning home, there were many papers and leaflets collected throughout our visit – information I wanted to read and study, leaflets I was interested in scanning, and the packets of neatly stapled printed information we needed to keep. Tossing the original packets in the trash, I began reading through the updated packet – the one with the neat, circled green checkmark on the top. That small detail – that quick action – communicated caring, diligence, and even comfort.

Sometimes it IS the little things that matter the most.